We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
How to Start a Return
Return charges are to be paid by the customer.
To initiate a return, please contact us at info@edge-works.store. Returns should be sent to the following address: Address: 514D Horizon House, London Road, Baldock, Hertfordshire, SG7 6NG, England
Edgeworks Knife & Supply Co
Once your return is accepted, we will provide instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.
For any return queries, feel free to contact us at info@edge-works.store.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can address the issue promptly.
Non-returnable Items
Certain items are not eligible for return, including:
- Custom products (e.g., special orders, personalized items)
- Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards. If you have any concerns about your specific item, please contact us.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and place a new order for the desired item once the return is accepted.
Refunds
We will notify you once we’ve received and inspected your return. If the refund is approved, it will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@edge-works.store.