Last updated: Sep 01, 2024
This Privacy Policy describes how Edgeworks Knife & Supply Co (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from edge-works.store (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information you directly submit to us through our Services may include:
- Basic contact details: your name, address, phone number, email.
- Order information: including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: username, password, security questions.
- Shopping information: the items you view, put in your cart, or add to your wishlist.
- Customer support information: the details you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your IP address, and details about your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf.
How We Use Your Personal Information
We use your personal information in the following ways:
- Providing Products and Services: to process payments, fulfill orders, send notifications related to your account, purchases, returns, or exchanges, and to create and manage your account.
- Marketing and Advertising: to send promotional communications and show advertisements. This may involve tailoring ads on our Site or other websites.
- Security and Fraud Prevention: to detect, investigate, and act on potential fraudulent or illegal activity.
- Communicating with You: to provide customer support and improve our services.
Cookies
We use Cookies to power and improve our Site and Services, including remembering your preferences and running analytics to understand user interactions. Most browsers accept cookies automatically, but you can control your cookie preferences in your browser settings. For more information, please refer to our [Cookie Policy].
How We Disclose Personal Information
We may disclose your personal information to:
- Vendors or third parties who provide services on our behalf, such as IT management, payment processing, and shipping.
- Business partners for marketing purposes, including our WordPress service providers.
- Legal authorities or in connection with a business transaction like a merger, when required by law, or to protect our Services and users.
User Generated Content
If you choose to post user-generated content (e.g., product reviews), this content will be publicly accessible. We are not responsible for the privacy of information you choose to make public.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy practices of third parties. You should review their policies when you interact with third-party websites.
Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it deleted.
Security and Retention of Your Information
While we strive to use reasonable security measures, no method of transmission or storage is 100% secure. We retain your personal information as long as necessary for legal obligations, dispute resolution, and enforcing our contracts.
Your Rights and Choices
As a UK resident, you have the following rights:
- Right to Access/Know: Request access to your personal information.
- Right to Delete: Request that we delete your personal information.
- Right to Correct: Request corrections to inaccurate personal information.
- Right to Portability: Request a copy of your personal information and its transfer to a third party.
- Restriction of Processing: Request that we stop or limit the processing of your data.
- Withdrawal of Consent: Withdraw your consent to processing your personal information.
You can exercise these rights by contacting us via the details provided below. We may require additional information to verify your identity before processing your request.
Complaints
If you have any complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred outside the UK or European Economic Area (EEA), including to the United States. We use recognised transfer mechanisms, such as Standard Contractual Clauses, to safeguard these transfers.
Contact
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@edge-works.store
- Address: 514D Horizon House, London Road, Baldock, Hertfordshire, SG7 6NG, England